FAQs
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- Benefits
- Contributions
- Eligibility
- General
- Gifting
- How it Works
- Linking Bank Accounts
- Opening an Account
- Prepaid Card
- Qualified Expenses
- Successors and Estates
- Tax Benefits
- What is True Link?
- True Link Financial, Inc. is a financial services provider that powers the ABLE Visa® Prepaid Card features and services. An innovator in the investment space, True Link has developed specialized fraud-detection algorithms that prevent common types of fraud and financial abuse. By partnering with... Read more
- Why do I have to go to a different website to load the card?
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Even though your prepaid card can only be pre-loaded with funds from your ABLE account, it is not linked directly to your funds. True Link and Sunrise Banks N.A. issue and manage the card and features and allow you to add your ABLE funds to the card from your ABLE account.
- How do I load the card?
- The ABLE Visa® Prepaid Card offers a convenient way for beneficiaries and Authorized Legal Representatives (also known as ALRs) to spend funds from their ABLE accounts. Here’s how to fund your ABLE Visa Prepaid Card: Log in to your account at https://signin.vestwell.com/ Once you’ve logged in,... Read more
- Can I set automatic transfers onto the card?
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Unfortunately, at this time, you are not able to set automatic transfers onto the card.
- How often can I reload the card?
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There is no limit to the number of times you can reload your card on a given day or month; however, withdrawals from the ABLE account to any ABLE cards may not exceed $5,000 per day and $20,000 per month.
- Can I move money from the card back into my account?
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No. Once money is moved from your account onto your ABLE Visa® Prepaid Card, it cannot be moved back into your ABLE account.
- What can I use the card for? Can it be used for automatic, reoccurring charges?
- You can use your prepaid card anywhere Visa cards are accepted, including online bill-pay. Your card can be used for a number of everyday living expenses geared toward improving your health, independence, and quality of life. The list includes, but is not limited to: Reoccurring charges like... Read more
- Where can I use the card?
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The ABLE Visa® Prepaid Card can be used everywhere Visa debit cards are accepted, both online and in-store.
- Does the card have any fraud protection or security features?
- Yes. Once you receive your ABLE Visa® Prepaid Card, you can log in and set up customized restrictions on certain spending categories. You can also turn on text message alerts to notify you of a range of activity on your ABLE Visa Prepaid Card.* *Standard text message rates, fees, and charges may... Read more
- Help. My card was stolen. How do I cancel my card?
- If your card is lost or stolen, please deactivate the card immediately to prevent additional transactions and protect against fraud. You can deactivate the card online, through the 24/7 automated phone system (1-866-984-8576), or by speaking with their Customer Support team at (1-866-984-8576)... Read more
