FAQs
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- Benefits
- Contributions
- Eligibility
- General
- Gifting
- How it Works
- Linking Bank Accounts
- Opening an Account
- Prepaid Card
- Qualified Expenses
- Successors and Estates
- Tax Benefits
- I don’t want a card anymore. How can I cancel it?
- If you would like to cancel your card, contact True Link at 1-888-219-9054 or visit ablecard.truelinkfinancial.com. Please do not allow others to use an expired, revoked, cancelled, suspended, or otherwise invalid card. If True Link cancels or suspends your card account privileges through no fault... Read more
- How do I set limits on my card?
- The card administrator can customize where the card can and can’t be used to make purchases, and settings can be adjusted to allow or block categories of spending and even block specific vendors. You can update the settings at any time by logging in to your ABLE Card administrator dashboard at... Read more
- How can I use the card to track expenses?
- You may obtain your balance information, along with a 60-day history of your account transactions, at no charge, by visiting ablecard.truelinkfinancial.com or by calling 1-888-219-9054. You also have the right to obtain a 60-day written history of account transactions by calling 1-888-219-9054 or... Read more
- How can I challenge a transaction on my card?
- In case of errors or questions about your card account, please contact True Link as soon as possible at 1-888-219-9054. Alternatively, you can write True Link Financial, Inc., at PO Box 581, San Francisco, CA 94104. True Link must allow you to report the potential error for up to 120 days after the... Read more
- How long does it take to put money on the card?
- For existing customers, transfers scheduled before 4pm ET/10am HST on a business day are available the next business day. For new customers, it can take 2-7 business days for the full amount of requested funds to be available. Once an account has been established for 21 days, transfers will be... Read more
- Are there any fees associated with the card?
- There are no transaction fees with the ABLE Visa® Prepaid Card. You’re only charged a $1.25 monthly fee once you’ve activated your card.* Please note that the monthly fee is charged every month, regardless of how often you use — or don’t use — the card. *Other fees, terms, and conditions apply.... Read more
- Will a credit check be performed when I apply for the card?
- No, a credit check is not required to open an ABLE Visa® Prepaid Card. However, the federal government does require True Link to verify the identity of each cardholder who opens a Card account. When a Card account is opened, True Link will ask for the following information to attempt to verify the... Read more
- Can I get cash or use the card at an ATM?
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Unfortunately, your card cannot be used to get cash or withdraw money from ATMs.
- What happens if I try to spend more than what is on my card?
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If there are not enough funds on the ABLE Visa® Prepaid Card to cover a purchase, the transaction will simply be declined. There are no overdraft fees whatsoever.
- Can I limit spending to certain categories?
- Yes. Once you receive your ABLE Visa® Prepaid Card, you can log in and set customized restrictions on certain spending categories and you can also turn on SMS alerts to notify you of a range of activity on your card.* Your settings can be updated at any time by going to... Read more
